So what on earth am I talking about - what does this pay once, pay twice mean? Well it's an expression commonly used when someone tries to cut corners. Let me explain.

We all want a great deal right? - yes! But sometimes actively seeking out the cheapest quotation for a service that we believe will be the exactly the same as a more expensive option, can (and usually does) lead to all sorts of issues. In this industry it's actually quite common for someone to hire a cheap clean, because seeing the word 'carpet cleaning' convinces them that no matter where they go - it must be the same service wherever they go.